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Profile - Management Priorities in Eye Care Delivery

Education Centres
    Lions Aravind Institute of Community Ophthalmology
Target group : Heads of Eye Hospital who mostly tend to be an ophthalmologist.
No.of Positions: 50 per batch
Duration: 1 week
Dates: January 19 - 25, 2020
Frequency: Offered once a year
Medium of Instruction: English
Faculty Co-ordinator: Mr. Sanil Joseph
Year of Starting 2002
why come to Aravind?

Blindness affects 37 million people worldwide, one quarter of which live in India. The Aravind Eye Care System sees over 1.5 million patients per year and operates on 300,000, making it the largest eye care provider in the world. It does so through good management that focuses on infrastructure and human resources utilisation. The global Vision 2020 initiative suggests that inefficiency is prevalent, with worldwide eye care infrastructure currently used at 25% of its capacity.

Creating infrastructure and establishing local eye care programs, then, is clearly not sufficient. This training with LAICO, a part of Aravind, enables hospital decision makers with the tools they need to increase patient load, improve efficiency and care quality, and motivate staff.

what will you be able to do?

This one-week course provides and overview of principles and practices of management for the efficient delivery of eye care services, with a particular focus on implementation and the measurement tools that heads of hospitals need for evidence-based decision making.

By the end of the workshop participants will be able to:
  • Better handle clinical load swings via a combination of productivity improvements, planning and forecasting, and informed scheduling
  • Link budgeting, cost control and investment decisions to outcomes
  • Monitor and evaluate patient satisfaction as a driver for future uptake of eye care services
  • Develop information systems for monitoring operational efficiency, future planning and performance reviews
  • Apply human resource management practices that lead to better team motivation and performance, which aids strategic planning, fosters leadership development, and increases employee retention
  • Plan and design networks for comprehensive eye care
are you eligible?

This course is most successful when participants learn not only from the faculty, but equally from each other through the sharing of their own experiences and problems. You are therefore qualified if your eye care responsibilities and experiences can contribute to an informed, nuanced debate. You are an ideal participant if you manage a hospital or organization providing eye care.

We recognize that in many instances this role is performed by an ophthalmologist. Applications will therefore be assessed based on the following criteria:
  • Current level of organisational responsibility
  • Ability to contribute to and learn from the course
  • Balance of management and professional backgrounds
  • Geographical and cultural diversity.
As the course will be presented in English, all applicants will be expected to communicate effectively in English.

how will you learn?

Class time is a combination of lectures and case discussions supplemented by reading assignments and exercises. The case method, popular in top-tier business schools, uses simulations of actual management situations. By putting you in realistic scenarios, the lessons drawn from class become relevant to your own hospital environment. As part of the application process we ask you to describe one problem you are currently facing. This may become the basis for one of the cases used in class.

Within and beyond the classroom you should expect exposure to management practices within the Aravind System, which includes tertiary care hospitals, vision centers, community centers, and outreach programmes.

This course will be intensive, featuring four teaching modules per day. Modules come in thee types: individual study and preparation, workshops and group discussions of course materials, and classroom lectures and case discussions.

what will you learn?

Human Resource Management
  • HR challenges particular to eye care hospitals
  • Motivation and team building for optimum employee performance
  • Retention strategies
Service Marketing
  • Reaching the target population
  • Eye morbidity and utilization of eye care services
  • Magnitude of global blindness
  • Demand generation models for getting more patients
Operations Management
  • Resource identification, analysis and scheduling
  • Designing service systems for to manage demand and supply
Quality Assurance
  • Quality assurance in practice
  • Measuring quality in clinical and non-clinical areas
  • Benchmarking and the use of standard operating procedures
Management Information Systems
  • Developing information systems for monitoring operational efficiency
  • Using the magnitude and distribution of eye diseases to plan and design services
  • Roles and applications of computers
Financial Management
  • Cost control, resource utilization and financial viability
  • Budgeting for activities, capital, and recurring expenses
  • Investment decision making
Community Eye Health and Planning Comprehensive Eye Care Services
  • Primary, secondary and tertiary care in community eye health
  • Prevention, treatment and rehabilitation of eye care problems
  • Needs-based human resources, technology and infrastructure planning
  • Overview of Vision 2020
Course Details

when to come?

This one week course is offered every January. This year it is from the afternoon of January 19 through 5:00 pm on January 25, 2020.

where to stay?

Accommodation can be arranged at Inspiration – Aravind trainee’s hostel. It is a comfortable and quiet place located close to the LAICO and Aravind Eye Hospital Campus. It offers common spaces where you can relax and chat with your classmates from all over the world. Rooms have televisions and wireless Internet connections. The given below tariff includes room rent, free internet and complimentary breakfast.

Cost per participant per day in INR A/C non-A/C
Single 1,000 500
Twin Sharing 700 350

Food: Breakfast and Dinner will be served at Inspiration Hostel. The venue for Lunch will be at LAICO dining hall during the course period. The food cost for lunch and dinner will be charged separately. 

Please see the Inspiration brochure for more details.

where to learn

The course will be held at Lions Aravind Institute of Community Ophthalmology (LAICO), in Madurai, India. It is fully equipped with a 200-seat auditorium, projector-enabled classrooms and facilities for group discussion. Madurai is well connected by air, rail and road to Chennai, Bangalore, Mumbai and Trivandrum. Nearby tourist attractions include a hill resort at Kodaikanal, the temple town of Rameswaram, and the southernmost tip of India at Kanyakumari.

The climate is pleasant during January and rain is rare at this time of the year. The days are generally warm and the nights comfortable.

E-mail terminals are available in LAICO, which participants can use during breaks, before or after hours. Many phone booths for interstate and international calls are near Inspiration and LAICO.

how to pay?

Participants from India and Nepal pay a Rs. 12,000 course fee with the GST of 18%. All other overseas participants pay US $500 with the GST of 18%. These amounts include tuition, teaching materials and field visits. Securing your spot in the course requires sending the course fee within two weeks of receiving your confirmation letter. An invoice in this letter will instruct you how to pay by Demand Draft (D.D.) or wire transfer to Lions Aravind Institute of Community Ophthalmology in Madurai, India. If admission is within two weeks of the start of the course, payment is to be made posthaste. If you request to cancel your enrollment two weeks prior to the course start date you will be refunded 100% of your payment. A 25% cancellation fee is applicable if we receive your cancellation request occurs less than two weeks prior to the course start date.

how to prepare?

All international travelers must secure a visa before arriving. When we receive your registration details we will send an invitation letter for your local Embassy or Consulate on your behalf. It must be submitted along with your application for the conference Visa. Visa processing takes time, so we ask you to apply well in advance.